Email Support

Frequently Asked Questions

1. When I check or send my email my computer disconnects from the internet.

2. I can't view any attachments that are sent to me.

3. I can't download my email. I get an error that says something about a "Server Timeout".

4. I can receive mail but can't send.

Answers:

1. When I check or send my email my computer disconnects from the internet.

  1. Open up Outlook Express. You do not need to get online. If it tries to get online you can click on "Cancel" or "Work Offline".
  2. At the top of the screen click on "Tools" which will open up a small menu.
  3. At the bottom of this menu click on "Options". This will open up the "Options" menu.
  4. Click on the "Connection" tab at the top of this window.
  5. Take the check out of the box for the second option down which says "Hand up after sending and receiving".
  6. Click on "Ok" to close this window.

2. I can't view any attachments that are sent to me.

  1. Open up Outlook Express. You do not need to get online. If it tries to get online you can click on "Cancel" or "Work Offline".
  2. At the top of the screen click on "Tools" which will open up a small menu.
  3. At the bottom of this menu click on "Options". This will open up the "Options" menu.
  4. Click on the "Security" tab at the top of this window.
  5. Take the check out of the box for the fourth option down which says "Do not allow attachments to be saved or opened that could potentially be a virus".

3. I can't download my email. I get an error that says something about a "Server Timeout".

The most common cause for this error is that you have received an email that is to big to download. To solve this, use the Webmail link on our homepage to to check your email. When it brings up the list of your email look on the right hand side under the "Size" Column. Look for emails that are significantly larger than the other emails. Then on the left hand side put a check in the box for these emails and and the top or bottom of the list there is a "Delete Selected Items" button that you can press to delete those emails. You can also use this tool to delete junk email or any mail that you don't want to download on to your computer.

4. I can receive mail but can't send.

Click this link for instructions. Mail 2008